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Contact Us

A lot of useful information can be found on the FAQ pages and other pages of the TLScontact website. If you cannot find the answers to your questions, you can send us a message (after logging in or registering), or contact us by phone.

Our call center can be contacted by: 021-29852777 From Monday to friday in the morning from 8:00 to 11:30 and in the afternoon from 13:00 to 16:00, (Friday afternoon from 13:30 to 16:30).

Attention: please prepare your passport number or your TLScontact reference number before calling us.

In order to shorten the time you could spend on hold when you contact our call center, TLScontact Indonesia introduce the call-back solution. After dialing 021-29852777, you will be invited to let your phone number followed by a #. Then one of our agent will call you back shortly after to answer to your request.

Our call center operators will answer calls about your visa application process in Indonesian, English or French, on the following topics:

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