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Privacy Notice

Introduction

TLScontact and its worldwide companies (hereinafter “TLScontact”, “we”, “us”, “our”) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter “Customers”, “you”, “your”). The purpose of this privacy notice (hereinafter the “Privacy Notice”) is to explain how and why we use your personal data to ensure you remain informed and in control of your information.

TLScontact processes your personal data in compliance with the applicable legal requirements and, in particular, the European General Data Protection Regulation 2016/679 (“GDPR”) dated on April 27, 2016 applicable as of May 25th, 2018 in the European Union.

This Privacy Notice applies to all TLScontact services and by using our services you acknowledge having been informed that TLScontact collects, uses and discloses your personal data in accordance with this Privacy Notice.

Any questions you have in relation to this Privacy Notice or how we use your personal data should be sent to our Data Protection Office:

TLScontact Data Protection Office:

Email:

DP@tlscontact.com

Please note that any question not related to the rights granted under section 3 - Keeping you in control - of this Privacy Notice will not be responded to.

About Us

TLScontact is a pioneering company specialising in providing Customer relationship management within a face-to-face environment. Our core business is to operate visa application centres on behalf of government authorities (“our Clients”, “Diplomatic mission”).

TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies.

Your personal data (i.e. any information allowing to identify you directly or indirectly) is collected on the behalf of our clients (i.e. hereinafter the “Clients”) for the provision of a visa service and/or immigration service, and to perform administrative and non-judgmental tasks related to the aforementioned services (see Section 1 of this Privacy Notice). Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services (not related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors (see Section 2 of this Privacy Notice).

Our Clients are data controllers within the meaning of the GDPR and TLScontact may either act as a data controller or a data processor depending on the nature of the services/processing concerned. When TLScontact acts as a data processor it collects and processes personal data only on behalf and under the instructions of its Clients.

1. For personal data concerning your visa/immigration application and related services (TLScontact acting as a data processor)

1.1. How do we collect your personal data?

We obtain personal data about you when you use our website or use our services to apply for a visa or use our visa application services.

Representatives may submit personal data about you on your behalf. We will always verify and validate any individuals claiming to be your representative before accepting any information about you.

1.2. What do we collect?

We will only collect personal data required by our Clients to submit a visa application or provide a related service. The type and categories of personal data that we collect is dependent on what visa/service you are applying for.

We collect in particular the following categories of personal data:

• Personal details: name, nationality, gender, details of your travel document (i.e. passport or ID), email address, telephone number, marital status, postal address, place, date of birth, photographs, etc.

• Sensitive personal data: health related information, biometric data (fingerprints, DNA swabs) records of criminal activities, legal proceedings etc.

• Personal details of people related to you: children, parents, spouse, personal details of inviting party etc.

• Business, education: business and/or employment activities, student activities, employer/student address and contact details.

• Financial data: payment card details, bank account details, national insurance details, proof of salary, taxes etc.

• Electronic media data: Video and audio recordings.

This list may vary depending on a Client’s requirements and the services you request from us.

If you want to know exactly what personal data will be collected for your visa/immigration service, please contact the relevant Diplomatic Mission for more information.

1.3. How is your personal data used?

We will never sell your personal data or use it in any way without your direct knowledge. We will only use your personal data on behalf of our Client and according to its instructions in order to process the specific service that you require relating to the visa application.

We may use your personal data to:

• Validate who you say you are;

• Book an appointment for you to one of our Visa Application Centre (VAC);

• Assist you in your visa application or other application;

• Carry out further verification procedures in relation to your visa or other application;

• Provide you with additional services that you request relating to the visa application, we may in particular use your personal data to process any added value services (AVS) that you request, relating to your visa application, for example a courier delivery service to ship your application documents to your address of choice;

• Enable you to track the progress of your application;

• Perform our obligations under our mandate from our Clients;

• Send you communications and notifications concerning the status of your chosen service.

Such data processing are based on the execution of the contract between TLScontact and its Client and on the compliance with legal obligations.

For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact the relevant Diplomatic Mission.

1.4. How long we store personal data?

We keep your personal data in accordance with our legal obligations and with our Client’s instructions. Most of the time we do not maintain any personal data once the visa application process is over. We will hold your personal information on our systems only for as long as is necessary to provide the service.

For more information about how long the Client keeps your personal data, please contact the relevant Diplomatic Mission.

1.5. Who has access to your personal data?

TLScontact companies

We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and to provide you with the relevant services.

Government Authorities and Diplomatic Missions

When applying for a visa or other related service, your personal data will be sent to our Client, i.e. the foreign Diplomatic Mission that represents the country you are applying to and that acts as the data controller. This Diplomatic Mission may share your personal data with an applicable governmental, regulatory, or enforcement authority for the prevention of crime or terrorism. We cannot control or direct how your personal data is used after transferring it to the relevant Diplomatic Mission since it acts as the data controller. We strongly recommend you read their privacy notices too (including the information provided in the visa application forms).

Third parties for legal reasons

We may share personal data with third parties to comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence.

Third party service providers working on our behalf

We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to deliver your documents to you by courier). We will only disclose personal data that is necessary to deliver the services concerned. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data:

• Will be kept secure and confidential;

• Is stored for only as long as required to process service;

• Will never be used for anything other than to process the requested service;

• Will never be used for any marketing purpose by the third party.

Other Third parties

We work with third-party product providers to provide you the best customer experience. For example, a third-party provider need to process your personal data to allow the payments of the services you have requested and to meet the applicable legal requirements.

1.6. Overseas transfer of your personal data

Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. By applying for a visa or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. We will never transfer your personal data in an unsafe or unsecure way.

If we transfer your personal data from the EEA to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection by using our Binding Corporate rules or by entering into Standard Contractual Clauses approved by the European Commission with the data importers.

Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group.

2. For personal data concerning TLScontact specific services/processing (TLScontact acting as a data controller)

2.1. How do we collect your personal data?

We obtain personal data about you when you use our website, when you come to our Visa Application Centre (VAC) as a visitor and/or when you use some of our added value services (AVS).

2.2. What do we collect?

We will use, store or otherwise process any of your personal data in accordance with the terms of this Privacy Notice, including but not limited to:

• Personal details: name, email address, telephone number, postal address, etc.

• Financial data: payment details;

• CCTV images for general surveillance.

When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours.

2.3. How is your personal data used?

We will never sell your personal data or use it in any way without your direct knowledge.

We may use your personal data to:

• Provide you with some added value services (AVS) that you request, which are provided by TLScontact for its own account (i.e. service not directly linked to the visa application), and process your payments;

• Ensure the security of TLScontact’s employees, visitors, customers and premises; • Answer your inquiries and/or resolve any dispute relating to TLScontact specific services;

• Request feedback to improve the quality of our services;

• Send you marketing communications (with your consent) we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. You can withdraw this consent at any time by contacting us on-line where applicable.

To process your personal data lawfully we need to rely on one or more valid legal grounds. The grounds we may rely upon are:

• Where we process your personal data to provide you with the services requested, to deal with your enquiries and claims relating to such services, to handle your payments, etc., the legal basis of the processing is the performance of the agreement between us and you;

• Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security;

• Where the processing is necessary for compliance with a legal obligation to which we are subject, the data processing is based on such legal obligation.

2.4. How long we store personal data?

We review our retention periods for personal data on a regular basis. We generally keep your personal data for as long as it is necessary for the purpose for which the personal data is processed (i.e. for the duration of the provision of the service, during your presence in our premises, for maximum 1 month regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). We may however be required to hold some types of personal data longer to fulfil our statutory obligations or in accordance with the applicable statute of limitations.

2.5. Who has access to your personal data?

TLScontact companies

We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and/or to provide you with the relevant services.

Third parties for legal reasons

We will share personal data with third parties:

• To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence;

• In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings);

• To protect our rights, users, systems, and services.

Third party service providers working on our behalf

We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. We will only disclose personal data that is necessary to deliver the service. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data:

• Will be kept secure and confidential;

• Is stored for only as long as required to process service;

• Will never be used for anything other than to process the requested service;

• Will never be used for any marketing purpose by the third party.

2.6. Overseas transfer of your personal data

Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. By applying for a visa or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. We will never transfer your personal data in an unsafe or unsecure way.

If we transfer your personal data from the EEA to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection.

Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group.

2.7. Use of cookies

Our website is no different from other websites and uses cookies to function properly and make your browsing experience easier. For example cookies can help the website remember you and during your next visit you won’t have to choose your preferred language again.

Our websites also use Google Analytics, a service which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

You can turn off cookies for our website through the settings page on your browser.

3. Keeping you in control

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your rights, which are as follows:

• Access - the right to access your personal data, obtain a confirmation of your personal data we currently hold;

• Rectify - the right to inaccurate data rectified;

• Erase - the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data);

• Restrict - the right, in some cases, to restrict processing of your personal data;

• Object - the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws;

• Give instructions concerning the use of your data after your death the right to give us instructions concerning the use of your personal data after your death;

• Withdraw - you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent by following the Subject Access request described in this Notice. Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may stop the processing of any services that you requested or are currently enrolled in;

To exercise your rights to your personal data, all you need to do is contact us directly or through the Feedback and Complaints page, fill in the short request form and choose the “Personal Data Request” category in the “Reason for contact” field. You can also exercise theses rights by contacting the Diplomatic Mission when such rights relate to the visa/immigration application;

All requests are free of charge.

When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay.

We or our Client may contact you to clarify your request, seek additional information or to verify your identity before processing.

If you feel that your right have been impacted, please contact our Data Protection Office.

You also have the right to complain to a supervisory authority in your country or any country in the EEA.

4. Profiling

“Profiling” means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

TLScontact does not do profiling. The aforementioned Data Controllers (our Clients i.e. Diplomatic Missions) may, however, use profiling.

For more information about potential use of profiling by the Client, please contact the relevant Diplomatic Mission.

5. Links to other sites

Our website may contain links to other websites. We are not responsible for the content or functionality of any of those external websites.

If an external website requests personal data from you (e.g. in connection with an order for goods or services), the data you provide will not be covered by this Privacy Notice. We suggest you read the privacy notice of any website before providing any personal data.

When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with TLScontact.

6. Changes to this Privacy Notice

We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our Privacy notice will always be posted on our website. In case of material changes we will inform you by any appropriate means.

Cookies Policy

Introduction

TLScontact and its worldwide companies (hereinafter “TLScontact”, “we”, “us”, “our”) is committed to protecting the privacy of the customers who visit TLScontact websites (hereinafter “Customers”, “you”, “your”). The purpose of this cookies policy (hereinafter the “Cookies Policy”) is to explain how and why we use cookies to ensure you remain informed and in control of your information.

What are cookies?

A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. Cookies typically enable websites to work, or work more efficiently. They can also be used to recognize a user’s device.

When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. By using our website, you are consenting to our use of cookies. If you wish to withdraw your consent at any time, you can do so by altering your browser settings (see section 4 below) otherwise we will assume that you are happy to receive cookies from our website.

Why does TLScontact use cookies?

The information collected by cookies on our websites is used for various purposes, including the following:

Strictly Necessary: These technical cookies are essential for the operation of our website and for enabling you to use its features, for example logging into secure areas.

Analytics and Performance: these cookies are used to analyze the frequency of visits to our websites and what visitors do on our websites. This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running.

Further information on the specific cookies used on TLScontact websites can be found under the ‘Which cookies does TLScontact use?’ and ‘Which cookies do third Parties set on our websites’ sections of this policy.

Which cookies does TLScontact use?

TLScontact use the following cookies on the websites.

Strictly Necessary Cookies

Name Purpose Description Storage Period

TLScontact Website – Store session ID for webserver The value is the ID of the user session End of browser session

Uid Static content of the Website Uniquely assigned, machine-generated user ID 1 year

Which cookies do third parties set on our websites?

TLScontact allows some third parties to set and access their own cookies on your device.

Third parties place the following cookie on TLScontact websites.

Analytics and Performance Cookies

Name Purpose Description Storage Period

_gid Google Analytics Used to distinguish users 24 hours

_ga Google Analytics Used to distinguish users 2 years

_gat Google Analytics Used to throttle request rate. 1 minute



For example, Google Analytics is used to identify your visit to the site. Google Analytics help TLScontact to understand how visitors engage with their sites or apps. When Google Analytics is used, the web browser automatically sends certain information to Google. For further information, please visit the link here.

To learn more about third party cookies, please refer to third party websites.

How can you manage your cookie settings?

By continuing browsing the websites, you agree to provide consent to the use of cookies. You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. For third party cookies, please refer to further information on ‘Which cookies do third parties set via our websites?’ section above.

In case you decide to turn off cookies we have these helpful links below for you. Please choose your browser and click on the respective link. You will be transferred to the browsers help page for instructions concerning your cookie settings.

• Cookie settings in Internet Explorer

• Cookie settings in Firefox

• Cookie settings in Chrome

• Cookie settings in Safari web and iOS

Changes to this Cookies Policy

We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. The current version of our Cookies Policy will always be posted on our website and we will inform you by any appropriate mean in case of material changes in this Policy.

Terms of Services

1. About TLScontact

1.1. TLScontact is a visa application collection service which works for the Consular Authority concerned.

1.2. This service has neither the Consular Authority’s competence nor responsibility to make decisions about issuing or denying visas.

1.3. The information available on this site remains the exclusive property of TLScontact.

1.4. TLScontact endeavours to provide accurate, up-to-date information. However, the information on this site is intended to serve merely as a guide and may not prove exhaustive, particularly on matters relating to current events.

1.5. The Consular Authority concerned takes no responsibility for the accuracy of non-governmental information on this site.

1.6. Only TLScontact is responsible for the information displayed on this site.

1.7. These Terms of Service are a legal agreement between TLScontact and users of this site.

2. Acceptance of Terms

2.1. In order to use the TLScontact service, users must agree to the Terms of Service.

3. Collection of personal information

3.1. Users of the TLScontact service are prompted to provide personal information upon registration. No personal information is collected without the user’s knowledge.

3.2. During the application process users agree to provide accurate information, including notably, but not exhaustively, personal details. TLScontact takes no responsibility for the correctness of the personal information provided.

3.3. Any personal information collected on this site shall be used exclusively for processing the user’s visa application.

3.4. Users have the right to modify and rectify personal data. To do so, please contact us by call centre or online form.

3.5. The information provided is made available to the Consular Authority concerned.

3.6. During the procedure, personal information may be transferred via TLScontact’s international network for backup saving, and for storage on TLScontact’s backup servers abroad, so as to ensure that the visa application process is secure and avoid any loss of collected data. This type of transfer is performed using a secure protocol and encryption by Secure Sockets Layer (SSL). All saved files, including those stored on TLScontact’s backup servers abroad, are encrypted. They are destroyed after five days. No copies, in any format, are kept. The applicant’s consent thus relates expressly to the transmission of personal information.

4. Confidentiality and use of personal data from accounts

4.1. Users registering on this site have the sole responsibility for keeping their passwords confidential.

4.2. Users agree to take sole and full responsibility for all use of their accounts.

4.3. If any unauthorised utilisation of accounts or passwords are detected, users are to inform TLScontact immediately - please contact us by call centre or online form.

5. Anonymity of data

5.1. Any information obtained (physically or electronically) by TLScontact during visa application processing shall be destroyed once the procedure has been completed.

5.2. Information pertaining to applicants who failed to appear at their appointments or who failed to make an appointment after registering on the site shall be completely erased. This occurs after working hours on the date of registration or of the scheduled appointment.

5.3. Information pertaining to applicants who have submitted visa applications shall be completely destroyed after retrieval of passports.

6. Notice

6.1. TLScontact retains no personal information (physically or electronically) pertaining to applicants.

6.2. TLScontact does not sell, market or transmit applicants’ information to third parties.

6.3. TLScontact reserves the right to make additions or modifications to these “Terms of Service” at any time.

6.4. TLScontact undertakes to ensure the security of users’ personal and private data and to respect local laws and regulations on the protection of personal data. TLScontact enables the Consular Authority and other Belgium and/or European authorities to access the personal information collected for the purpose of visa applications.

6.5. Any personal data held by TLScontact are processed and stored in conformity with the European Directive 95/46/EC and the Legislative Decree no 196/2003 on the protection of personal data. TLScontact uses personal data for processing visa applications only and undertakes never to distribute, sell or disseminate such information to third parties. TLScontact respects the protocols on personal data and offers service users the right to access, modify, rectify and delete their personal data held by TLScontact. If you wish to exercise this right, contact TLScontact.

7. Compliance with the principles of European Directive 95/46 and American “Safe Harbor” framework

The international principles of “Safe Harbor” are designed to prevent the disclosure of information as well as accidental loss thereof. TLScontact fully subscribes to the principles laid down in Chapter IV of Directive 95/46/CE of the European Parliament and Council, dated 24 October 1995, on the protection of individuals with regard to the processing of personal data and the free movement of such data.

7.1. Information to customers: customers are clearly informed that their personal data is being collected and notified as to how the data shall be used. Users are required to accept the TLScontact Terms of Service before creating their account.

7.2. Choice: Users may terminate their visa application at any time, in which case any personal data shall be automatically erased from the databases. Similarly, the applicant’s personal data shall be destroyed upon completion of the application process.

7.3. Security: To avoid any loss of collected information in the case of unforeseeable disasters, data are backed up on different servers on a daily basis. TLScontact’s application and data servers are set up in accordance with regulations of the utmost stringency. Moreover, all data transfers between the user and the server and the duplication of data among all the servers is fully encrypted using an algorithm of 256 bits.

7.4. Transfer recipients: no data is ever passed on to a third party except the authorized Consular Authority. Your data might be accessed outside the European Economic Area (EEA) by authorized Consular Authority or authorized TLScontact staff.

7.5. Data integrity: no needless data is collected. Furthermore, the database design, the application development method and the numerous external checks and alerts in place aim to guarantee seamless reliability of data and data integrity.

7.6. Access: Users can access their data at any time via the TLScontact web interface on the internet. By contacting the TLScontact call centre, visa applications can be modified even after they have been submitted.

7.7. Implementation: TLScontact has always taken the protection of its users’ privacy very seriously. Each staff member at TLScontact signs a Code of Conduct which lays down several very strict rules relating to the protection of user privacy.

For further information on these “Terms of Service”, please contact us by call centre or online form.

Terms of Website Use

Please read carefully these conditions as they govern your use of this website, owned by TLScontact and its worldwide companies (hereinafter referred to as “TLScontact”, “we”, “us”, “our”).

1. Use of website content

While we make every possible effort to ensure that the information published on this website is up-to-date and to provide users with accurate information, users should be aware that data transmission on the internet, circulating across a wide range of different types of networks, cannot be considered as totally reliable from the technical point of view. We cannot therefore guarantee the accuracy of the data appearing on the website.

Any errors or omissions should be reported to the following e-mail address: webcontent@tlscontact.com.

Furthermore, TLScontact may be required to modify and/or improve the content of this website, including the content of this legal notice, at any time and without prior notice and does not assume any liability resulting from the accuracy of any information displayed on this website. People browsing the website therefore use this information at their own risk. Any use of the website in a way that is not in line with the spirit in which it was created and any violation of these stipulations may result in the application of criminal and civil penalties as laid down by the law.

2. Access to the website

We make every effort to ensure that the website is constantly accessible, although we are not under any legal obligation to do so. Please note that access to the website may be interrupted for maintenance, updating and for any other reason, technical in particular. We can in no way be held liable for these interruptions and for the consequences that may result to users.

TLScontact does not permit its site to be used to receive information that is protected by industrial property rights.

Any information sent to this site may be used, in particular for the collection, processing and use of personal data.

3. Hypertext links on the website

The hypertext links provided on the website may lead the user to the websites of various partners. Please note that we have not verified all of the websites that may be linked to our own, or any of their content and the information they contain, and we therefore disclaim all responsibility for the content of these websites and the use to which the user may put this information. The user must take full responsibility for using these websites.

4. Intellectual and Industrial Property

4.1. Rights

Registered trademarks

The trademarks appearing on this website are registered trademarks of TLScontact and/or companies affiliated therewith.

We draw the attention of the user to the fact that references made here to products, services and trademarks belonging to us are not exhaustive of our rights. Access to the website gives the user no rights other than that of viewing the content.

Putting this website on line is not a license to use the trademarks mentioned. No such use may be made without the prior written express permission of the owner of these trademarks.

Authors’ Rights / Copyright / Designs and models / Patents

Certain parts of this website (texts, photographs, illustrations, logos, icons, downloadable files, video clips or sound, etc.) are the property of TLScontact.

These items are protected by French, local and international law or other legal documents relating to respect for authors’ rights, copyright, designs, models and patents.

The reproduction and/or representation of these elements is authorized only for purposes of information or for strictly personal and private use.

Presentation of any of the pages on this website on a page that does not belong to TLScontact or creation of hypertext links to any page other than the homepage of this website requires the prior written express permission of TLScontact.

The use of any elements on this website for other purposes, and in particular for public, commercial or humorous purposes, will be subject to legal action.

4.2. Copyright infringement

Any reproduction or representation, even partial, using any process whatsoever, undertaken without the prior written express permission of TLScontact is prohibited and illegal. Violation of this prohibition constitutes an infringement of copyright that may result in the perpetrator being held civilly and criminally liable.

4.3. Copyright

All rights reserved © TLScontact 2020.

All pages on TLScontact websites are protected by copyright ©.

All rights reserved (in particular rights of reproduction, representation, adaptation and distribution).

5. Responsibility

It is prohibited to use this website or the communication services to send chain letters, junk mail, spam or any repetitive or unsolicited message (commercial or otherwise); to gather or collect, by any means whatsoever, information about third parties, in particular e-mail addresses, without the consent of the third parties concerned; to create or use false identities, to falsify an e-mail address or a page heading, or to attempt to mislead third parties in any way whatsoever as to the identity of the sender or the source of the message; to transmit any Inappropriate Content as defined below; to transmit any element containing viruses or any component that may be harmful or destructive to the website or to third parties or in breach of the law; to try and access the services offered, other accounts, computer systems or networks connected to the service of the website in an unauthorized way, by the use of passwords or any other means; or to interfere with the use and enjoyment of the service by any other user or with the use and enjoyment of similar services via another body.

Inappropriate Content includes any language, comments, remarks and images considered by the company to be obscene, deceitful, unlawful, racist, defamatory or constituting of harassment, violating the rights of third parties or restricting and/or preventing use by other users of forums or chat rooms accessible via the website.

Responsibility / Limitation of responsibility

The use made of this website, its services and any elements or information obtained via the website, is the exclusive responsibility of the user.

We provide the user with no guarantee of any sort, express or implicit, as to the quality of the services on the website or their marketable quality, the compliance of the service or whether the result meets the expectations of the user, and we decline all responsibility for any disputes, actions or third party claims made to exercise their rights, especially private rights, on any content not created by TLScontact.

Moreover, we will not be held responsible for any lack of performance by the website and/or the software used or downloaded from the website; for the loss of data or services resulting from failure to meet time limits, amendments, suspension or interruption of its services; for the accuracy, quality or nature of information obtained through its services; or for the consequences resulting directly or indirectly from the transmission of viruses via our servers.

Nor can we be held responsible for any direct or indirect damage, including in particular loss of profits, of clientele, of data, any loss of intangible property, loss of earnings or any other loss or damage that arises from the use of or inability to use the website, or as a result of misuse on the part of the user, who may be held responsible in the case of death or injury.

In terms of private content provided by users, we disclaim all responsibility concerning the presence of such content in chat rooms or any other discussion service. Any such private content, whether consisting of opinions, declarations, recommendations or points of view, represents only the opinions, declarations, recommendations and points of view of the users and is in no way those of TLScontact.

The website may contain links to other websites that are not managed and/or edited by TLScontact, such as:

• the local websites of each of the group’s subsidiaries: TLScontact cannot be held responsible for the editorial policy of the websites of its subsidiaries. Indeed, each of the websites of its subsidiaries contains specific legal notices listing and describing the responsibility of the publisher of each website concerned. TLScontact has no control whatsoever over the information, products or services offered by the websites of its subsidiaries and we can UNDER NO CIRCUMSTANCES be held responsible for the content of these websites.

• websites of third parties: TLScontact has no control whatsoever over the information, products or services offered by these other websites and we can UNDER NO CIRCUMSTANCES be held responsible for the content of these websites.

You agree to compensate TLScontact and to guarantee the company against any action concerning liability, appeal, loss, costs, loss of earnings, loss of data, and any other direct and indirect damage resulting from the violation on your part of any of these conditions for use of the website.

6. Applicable law – Jurisdiction

The conditions for use of the website are subject to and interpreted in accordance with the laws applicable in the country of the Visa Application Centre concerned by this website. Any dispute that is not resolved by compromise will be brought before the competent court of the location where the abovementionned Visa Application Centre is located ratione materiae.

Should any of the provisions of these conditions for use of the website be declared null or without effect, this provision should be interpreted in such a way as to reflect as far as possible the intentions of the parties and the remaining provisions will be considered as automatically applicable.

The non-application or absence of any claim for the application by TLScontact of any of the provisions of these conditions for use of the website or of any right will in no way be interpreted as a waiver by TLScontact of such a provision or such a right, unless we stipulate otherwise in writing.