You should be able to find all the information you need on our website. If you cannot find the answers to your questions, please do not hesitate to call us directly or send us a message here.

Callers from anywhere in Vietnam or overseas

Telephone: + 84 (0) 24 3939 2662 (toll free number)

Our call centre is open from Monday to Friday, from 8am to 4.30pm.

Our operators will answer your queries in Vietnamese, French & English.

Our call centre has implemented the “call back” function. You will be invited to leave your phone number and our operators will call you back shortly afterwards. Please enter your phone number in full, including the country code (for example for France, type 0033….). In order to be reached, please kindly keep your phone available at all time.

The call back number will display as +84 (0) 24 3939 2563 on your phone.

Attention: Please have your TLScontact reference number or passport number ready prior to speaking with one of our representatives. This can be found on your appointment booking confirmation.

In order to help you with your query, please complete the fields below.

  • If you wish to contact us via email, please fill your email and specify in the message box how we may assist you.
  • If you prefer to be called back, please enter as well your phone number and specify it in the message box. One of our Customer Service Representatives will get in touch shortly.
Email *
This email address will be used to contact you throughout the process.
Confirm Email *
Please re-enter your e-mail address.
Application Reference Number
Your TLScontact reference number is required if you have already lodged an application with us.
Please select the option most relevant to your inquiry. Otherwise, please select "Other" and give a short description.
Message *
Enter your message in full. Please write your query/complaint briefly and clearly.
Please input the code