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Application information

Application Procedure

Please follow these steps in order to apply for a Schengen visa.

France must be your main travel destination.

How to create
your TLScontact account

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Read the different steps below
to correctly submit your visa application at the TLScontact Visa Application Centre.

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Step 1: Complete The France-Visas Form

Create an account on the France-Visas website by entering your personal email address and a password.

Please note that the France-Visas form should be completed and printed prior to booking an appointment. As soon as your form is validated your application form will be sent to your email address. The form must be signed by the applicant in person.

purpose

Step 2: Check Your Document List

Read the list of documents on the France-Visas website which need to be submitted with your visa application based on your travel purpose and prepare the documents carefully. Please always choose the correct travel purpose.

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Step 3: Create Your TLScontact Account

Please create your personal user account, and activate your account by clicking the provided link in the email sent to you.

account

Step 4: Input Your Data

Log in to your account, fill in the requested personal data. If you are a member of a group of people applying for a visa together, please fill in the data of those accompanying you too. Submit the group when you finish.

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Step 5: Make An Appointment

Choose a date and time convenient for you to submit your visa application at the TLScontact center. Don't forget to print your appointment confirmation letter, as it will be needed at our reception area.
Booking an appointment with TLSContact is not mandatory, applicant can choose to book an appointment directly with French Embassy in Hanoi. To book an appointment with French Embassy in Hanoi, please leave a message to TLSContact here or contact our call center via +8424.3939.2662.

For group over 5 people, please contact us via call center at +8424.3939.2662 or here to book an appointment

account

Step 6: Application Submission

Please arrive on time for your appointment with the appointment confirmation letter. If you are late or you fail to attend your appointment, you will be required to make a new appointment.

  • An extensive range of Added Value Services is available to facilitate your application submission process;
  • Your application and supporting documents will be checked for completeness according to the requirements of the Consular Authority and your biometric data will be captured;
  • The visa and service fees are paid in the Visa Application Centre. Following completion of these steps, your application is transferred to the Consular Authority for decision making.

Biometric exemptions:

  • Children under 12 years old;
  • Applicants who have already obtained a Visa with the mention (VIS) during the last 59 months.

Important: If “VIS 0” is written on the last Schengen visa sticker, this means that only your alphanumeric data and photograph have been collected, but not your fingerprints. You are therefore required to appear in person to submit your biometric data.

You can track your application at any time by logging in your personal account.

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Step 7: Visa Processing 

Your application will be considered by the Consular Authority. TLScontact does not make any decision related to your visa application.

The Consular Authority may ask for more information or additional document. If this happens, you will be contacted by email or phone with detailed instructions.

Important notice: You can track your application anytime by visiting your personal account on our website.

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Step 8: Passport collection

After the Consular Authority has made a decision on your visa application, your passport will be returned to the Visa Application Centre. You will be notified by SMS as soon as the passport arrives.

You can collect your passport in person or by a representative.

Collection in person with:

  • Your Original Application Checklist;
  • Your Original Photographic ID;
  • Copy of Your Photographic ID.

Collection by representative with:

  • Your Original Application Checklist;
  • Representative’s Original Photographic ID document;
  • Official letter of authorization (template to download) provided by the French Consular Authority (fully filled, signed and being the one submitted as verified by TLScontact);

  • IMPORTANT: all above documents are mandatory

    For Representative change, please note that you are required to fill the corresponding field in the Original Authorization Letter to notify the new representative identity and resubmit the form at the Visa Application Centre in person for TLScontact acceptance. If the Representative change was not notified and verified by TLScontact in advance, TLScontact will not allow the non-approved representative to collect the passport.